Refund & Return

At ToyCulture, we take utmost care to ensure every product you receive is in perfect condition. All products undergo a thorough quality check before they are packed and dispatched. Our goal is to deliver your order safely and on time — typically within 7 working days from the date of dispatch.

We accept returns or issue refunds only in the rare case where the product is received in a damaged or defective condition. If you receive a faulty product, you must notify us within 48 hours of delivery by emailing us at support@toyculture.in along with clear photographs or video proof showing the issue. This documentation is essential to process any return or refund request.

Please note, we do not accept returns or provide refunds for:

• Change of mind after purchase

• Wrong product ordered by the customer

• Minor packaging damage that does not affect the product’s usability

Each return request will be reviewed on a case-by-case basis. If your return is approved, we will either arrange for a replacement or initiate a refund, depending on product availability and the nature of the issue.

We encourage all customers to review product details carefully before placing an order. Our product listings are created with accuracy in mind to help you make informed choices.

For any return or refund inquiries, please contact our support team at support@toyculture.in. We’re here to help and ensure a smooth resolution process.