Effective Date: 01/08/2025

We work hard to get your order to you quickly and safely. Please read this policy to understand how we ship and deliver orders placed on our website.

Where We Ship

  • We currently ship within India.

  • If you need delivery to a remote/ODA (Out-of-Delivery-Area) pincode, additional time and/or charges may apply

Order Processing & Dispatch

  • Processing/Dispatch time: within 1–2 business days after order confirmation.

  • Business days: Monday–Saturday (excluding public holidays).

  • Every item is quality-checked before dispatch.

Carriers We Use

We ship through reputable partners such as India Post (in most cases), Delhivery, Blue Dart, and Xpressbees (and others as needed). Carrier selection depends on your address, serviceability, and package weight/size.

Delivery Timelines

  • Typical transit time: 2–7 business days after dispatch, depending on pincode, carrier workload, and local conditions.

  • Delays can occur during festivals, extreme weather, strikes, or unforeseen logistics issues. We’ll keep you updated where possible.

Shipping Charges & Free Shipping

  • Shipping charges are calculated at checkout based on destination, weight/volumetric weight, and carrier rates.

  • Free shipping offers if any will be displayed in the website.

Order Tracking

  • Once dispatched, you’ll receive an AWB/Tracking ID by email/SMS (or available in your account).

  • Tracking events are updated by the carrier. Please allow a few hours after dispatch for the first scan to appear.

Address Accuracy & Changes

  • Please ensure your full address and pincode are accurate. Also provide a valid phone number to make the delivery experience hassle-free

  • Address changes can be accepted only before dispatch. After dispatch, changes may not be possible—please contact the carrier with your AWB or contact us for guidance.

Delivery Attempts & RTO (Return to Origin)

  • Carriers generally make 2–3 delivery attempts. If the package is undeliverable (wrong/incomplete address, door locked, phone not reachable, refusal, etc.), it may be returned to origin (RTO).

  • For RTO cases caused by customer-side issues, we can reship on request (additional shipping charges apply). Refunds are not applicable for such cases under our Refund & Returns Policy.

Damaged, Wrong, or Missing Items on Delivery

  • If the outer carton appears tampered/opened, you may refuse delivery and inform us immediately.

  • If you accept delivery, please record photos/video while opening.

  • For damage/wrong/missing items, notify us within 48 hours of delivery with clear photos/videos and your order ID through whatsapp (ph: 8921767274).

  • Resolution will follow our Refund & Returns Policy (replacement or refund after verification, subject to stock).

Lost in Transit vs. After Delivery

  • If a shipment is lost in transit (no delivery confirmation), we will coordinate with the carrier for resolution and provide a replacement/refund as applicable.

  • If the carrier shows Delivered, orders misplaced or stolen after delivery are not eligible for refund or replacement.

Packaging

We use protective packaging suitable for the item type. Please retain the outer box and inner materials until you are satisfied with the product, as they may be required for claims.

Cash on Delivery (COD)

Currently Cash on Delivery facility is unavailable. We are working on it and will be added in future.

Force Majeure & Service Interruptions

We are not liable for delays caused by events beyond our reasonable control (natural disasters, strikes, lockdowns, major network outages, etc.). We will assist with updated ETAs where possible.