Effective Date: 01/08/2025

By accessing or using our website and services, you agree to these Terms & Conditions. If you do not agree, please do not use the website.

About Toyculture

ToyCulture sources products directly from manufacturers and sells them online. All products sold are 100% genuine and quality-checked before dispatch.

Eligibility & Account

  • You must be legally capable of entering into a contract under applicable law.

  • You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

Product Information & Images

  • We aim to describe products accurately. Please read product pages carefully before ordering.

  • Product photos refer to the exact product, but minor colour variations may occur due to lighting and post-processing. Such variations do not qualify as defects.

Orders & Acceptance

  • Your order is an offer to buy; we may accept or cancel at our sole discretion (e.g., stock issues, payment problems, inaccurate pricing).

  • We may contact you for verification before acceptance or dispatch.

Pricing, Taxes & Payments

  • Prices shown are in INR and inclusive/exclusive of taxes as indicated on the product page/checkout. A GST invoice will be provided where applicable.

  • We accept online prepaid payments via our payment partners (cards/UPI/net-banking). Cash on Delivery (COD) may not be available.

  • If a pricing or listing error occurs, we may cancel and refund the order.

Shipping, Dispatch & Delivery

  • Dispatch time: within 1–2 business days after order confirmation.

  • Shipping partners: India Post, Delhivery, Blue Dart, and Xpressbees (or other reputable carriers from time to time).

  • Transit time: typically 2–7 business days after dispatch (may vary by carrier, destination, holidays, or unforeseen events).

  • Tracking details will be shared when available. Delivery attempts and re-deliveries are governed by the carrier’s policy.

Risk of Loss & Delivery Issues

We want you to have a smooth experience. Our policy is limited to damage cases:

  • Eligible: Items received in a damaged condition.

  • Not eligible: Wrong choice/colour variation, buyer’s remorse, minor cosmetic variations in colour due to lighting, or items misplaced after delivery confirmation.

  • What to do: Notify us at [Email] within 48 hours of delivery with order ID, photos/video of the package and item (including outer box).

  • Upon verification, we may offer a replacement (where stock permits) or a refund to your original payment method.

  • We may request the return of the damaged item and original packaging. Items must be unused and with all tags/accessories.

  • Refunds are not provided for misplaced orders or non-damage reasons.

Cancellations (by Customer)

  • You may request cancellation before dispatch by contacting through Contact Us page/ calling at us 8921767274. If the order has already been dispatched, standard return rules (if applicable) apply.

  • We may cancel orders for reasons including but not limited to stock unavailability, suspected fraud, pricing errors, or regulatory constraints.

Affiliate Program (Summary)

  • ToyCulture operates an affiliate program that allows registered users to earn commissions by promoting our products.

  • Affiliates get access to a dashboard to track referrals, sales, and payouts.

  • Participation and commissions are governed by our Affiliate Program Terms (including eligibility, prohibited conduct, attribution/cookie rules, approval timelines, hold periods, and payout thresholds).

  • In the event of conflict, the Affiliate Program Terms prevail for affiliate matters.

Intellectual Property

  • All content on the website (text, logos, images, graphics) is owned by or licensed to ToyCulture and protected by IP laws.

  • You may not copy, modify, reproduce, or use our content without prior written consent

Acceptable Use

You agree not to:

  • Use the website for unlawful purposes or to violate any laws;

  • Interfere with site security or functionality;

  • Use automated means (scrapers, bots) without consent.

Third-Party Services

We may link to third-party sites or use third-party services (e.g., payment gateways, shipping partners). We are not responsible for their content, policies, or practices.

Limitation of Liability

To the maximum extent permitted by law, ToyCulture shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website, products, or services. Our total liability for any claim shall not exceed the amount paid by you for the product(s) giving rise to the claim.

Indemnity

You agree to indemnify and hold ToyCulture and its officers, employees, and agents harmless from claims, damages, and expenses arising from your breach of these Terms or misuse of the website

Privacy

Please refer to our Privacy Policy for how we collect, use, and protect your personal data.

Changes to Terms

We may update these Terms from time to time. Changes take effect upon posting on this page with a revised “Effective Date”.